Return, Refund & Warranty Policy

Return, Refund & Warranty Policy

Gadget Trove Pk

At Gadget Trove Pk, we aim to provide high-quality and genuine products. Please read our Return, Refund, and Warranty Policy carefully before making a purchase.

Return Policy

  • Our return policy is strictly valid for 24 hours from the time of delivery. Requests made after 24 hours will not be accepted.

  • The product must be unused, unopened, and in its original condition with original packaging.

  • Returns are only accepted if:

    • The product is damaged or broken upon arrival

    • The product is expired

    • The product received does not match the description

    • Any item is missing from the parcel

  • If the parcel is opened or unsealed, you must inform us immediately.

  • Opened products can only be returned if a genuine fault is found.

  • If a fault is claimed and the product is later found to be non-faulty, all shipping charges will be paid by the customer.

  • Return shipping charges are paid by the customer.

  • You may return the product using any courier service.

Warranty Policy

  • All Products sold by Gadget Trove Pk are 100% original and come with official brand warranty, if applicable.

  • Product warranty claims must be handled directly at the respective brand’s authorized service center.

  • Important Warranty Information:

    • Check Product Description: Warranty periods vary by product (ranging from 1 month, 3 months, 6 months, to 1 year). Please carefully read the product description before purchasing to confirm the specific warranty duration.

    • Default Warranty: If no warranty period is mentioned in the product description, a standard 7-day check warranty will apply.

    • Claim Process: For all electronic products carrying a brand warranty (e.g., 6 months or 1 year), customers must contact the brand's official service center directly to lodge a claim.

How to File a Complaint or Return Request

To file a complaint or request a return, you must:

  • Contact us within 24 hours of delivery

  • Provide your order number

  • Clearly mention the reason for return or complaint

Contact Details:
📞 Phone: +92 328 2305525
📧 Email: trovegadget@gmail.com

If you are unable to reach us by phone, you must send an email within the 24-hour time limit.

Refund Policy

  • Cash refunds are not offered.

  • If a product is confirmed to be faulty, it will be replaced with a new one within a few working days.

  • Alternatively, you may request a store voucher of the same value, which can be used to purchase any other product from our store.

  • To receive a voucher, you must contact our support team.

By purchasing from Gadget Trove Pk, you agree to this Return, Refund, and Warranty Policy.